We have gathered in this section the additional information and frequently asked questions from our guests, we hope you can find an answer to your questions.
Frequently Asked Questions
What is the best season to visit?
Without a doubt, the best season to visit Potrero Chico is from October / November to February / March. However, we will be happy to receive you at any other time of the year.
¿It's safe there?
Before traveling to Potrero Chico, leave your prejudices behind. The municipality of Hidalgo and its inhabitants are wonderful. You can walk in total tranquility in the area, without fear and in peace.
Just enjoy your stay in the park. Obviously, and as in all countries in the world, without distinction, there are areas where it is better to take precautions or try not to visit them at inappropriate times.
How can I get to?
We offer a Suttle service from Monterrey or from the Airport, just call us and inform us in advance to come and pick you up. We can also take you back to Monterrey.
Important: These services have an additional cost, call us to ask the current prices.
This service also depends on the season, in high seasons we may not be able to offer it .
Where can I exchange currencies?
The best option to exchange currency (dollars or euros) is at the Monterrey airport. Outside of there the commissions are high.
Can I use the kitchen?
¡For sure! In Rancho el Sendero we have a community kitchen with refrigerators, stoves and kitchen utensils so that you can easily prepare what you like or store your food.
Are discounts or promotions available?
If you stay more than a month with us, you can be entitled to a discount depending the vailability and the number of nights you want to stay.
If you plan to stay for more than a month, ask at reception for available discounts and tell us about your plans.
* Important: Discounts may vary depending on the season.
Can I introduce drinks?
The access of alcoholic drinks is allowed in the facilities (except in the areas of the pool and Restaurant-Bar La Cumbre).
Are pets accepted?
Pets are not allowed in closed places (rooms, hostel, kitchen, restaurant, gym). The owner must be aware of his pet at all times and is directly responsible for any mishap that his pet may cause. Las máscotas desatendidas serán retiradas del establecimiento.
Is smoking allowed?
Smoking is not allowed inside the rooms, hostel cabins, house, bathrooms, kitchen and / or any closed area.
You can smoke outdoors, make sure to dispose of your cigarette butts in the trash cans. We want to keep Rancho el Sendero as clean as possible.
Can I bring my speakers or sound equipment?
The silence Time is at 11:30 p.m. and the use of speakers or any other sound device is not allowed in the interiors or external areas of the establishment after that time.
How can I make a deposit?
Bank Details (México Only)
Beholder: Mario Alberto Garza
Which payment methods you accept?
You can pay in the following ways:
- Cash (MXN / USD)
- Debit / Credit Card
- Bank deposit
Can I book and pay online?
You can book directly online using your credit / debit card by making a 50% deposit.
Check availability and reserve online by clicking the button below.
I want to cancel, is there a refund?
Reservations must be canceled or modified fourteen (14) days prior to the day of arrival to avoid the charge for the entire stay.
If you cancel after that time or once you are already staying with us, there is no refund on your deposit.
No Show - Promotional or discount rates
Cancellations or not showing up for reservations with promotional rates, with discounts or for Non-Refundable reservations, will be charged in full.