Rules and Policies
This policy is for the use and fulfillment of Rancho El Sendero staff and guests in order to always provide better service and maintain an environment of organization and common respect, we adhere to the following property rules and policies.
Check-in time is at 3:00 p.m. and the Check-out is at 1:00 p.m. In the event that the guest does not vacate the room, Rancho el Sendero has the right to move the guest’s belongings or to apply the charge for an additional night. Daypass is valid only between 10:00 and 20:00 hrs.
The accommodation service must be paid at the time of registration (Check-In) contemplating and calculating the start date of the reservation and departure date.
Guests are requested to keep their rooms, lockers, cars and any other space that contains things of value closed, Rancho El Sendero is not responsible for personal and / or material losses within its facilities, this includes rooms, hostel cabins, fields, kitchen, parking lot or any other area of the property.
Reception hours are limited from 8:00 a.m. to 8:00 p.m. In the event that the arrival of the guest (s) is outside this time range, the administration should be informed 1 day before arrival. Rancho El Sendero will provide you with the instructions to follow to settle in (Self Check In) or, if convenient, we will assign a person to be in charge of receiving you.
Rancho el Sendero offers a free luggage storage service, the establishment is not responsible for loss or damage to your luggage.
Rancho El Sendero reserves the full right of admission as well as the right to evict the guest from rooms or other areas of the property without any refund, in the event that he / she has a violent behavior that alters the order and security of the establishment, or that violates these policies.
The introduction and consumption of illicit drugs within the facilities is strictly prohibited.
The silence time starts at 11:30 p.m., the use of speakers or any other sound device is not allowed in the internal or external areas of the establishment.
Reservations can be canceled or modified fourteen (14) days prior to the day of arrival to avoid being charged for the entire stay.
For cancellations made after this period, on the same day of arrival, or if you do not show up for your reservation, the total cost of the reservation will be charged.
Cancellations or not showing up for reservations with promotional rates, with discounts or for Non-Refundable reservations, will be charged in full.